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Frequently Asked Questions

Thank you for your interest in the 2016 KSBJ Giving Tree! Please find below answers to most frequently asked questions regarding the Giving Tree program. If you have any additional questions about the 2016 KSBJ Giving Tree, please email GivingTree@KSBJ.org or call 281-319-6919.

What is Giving Tree?

  • The KSBJ Giving Tree is a campaign that mobilizes the community to help individuals and families with legitimate needs due to dire circumstances they are facing.
  • Launched over 20 years ago, KSBJ Giving Tree connects families with needs to individuals and families who would like to help meet those needs by providing gifts to the “nominated” family.
  • There are two ways for listeners to participate, either by nominating a family in need and serving as their coordinator or by assisting as a Giver to help meeting the family’s need.

What is new to Giving Tree?

  • Sharing of Family Information – When submitting a family to the KSBJ Giving Tree, the Nominator agrees that the Family contact information can be shared with Giver under certain situations. For this reason, the family being nominated must be aware of their participation in KSBJ Giving Tree.
    • If Giver contacts KSBJ saying the Coordinator has not responded to correspondence within 3 business days, KSBJ will reach out directly to the Coordinator. If Coordinator does not respond to KSBJ within 3 business days after the inquiry, then the Family’s contact information will be shared directly with the Giver.
  • Reposting of Needs – If Coordinator contacts KSBJ saying the Giver has not responded to correspondence within 3 business days, KSBJ will reach out directly to the Giver. If Giver does not respond to KSBJ within 3 business days after the inquiry, then the need of the family will be open again on Giving Tree web.

How can I nominate a family? What are the criteria?

How do I know if my nomination was accepted? How long will it take?

  • After you submit your nomination to the KSBJ Giving Tree tool, you will receive an automated email within an hour notifying you that your nomination is pending.
  • Within five business days, you will receive an email from KSBJ (GivingTree@KSBJ.org) notifying you of your nominations status (either accepted or declined). If your nomination has been accepted, the family nominated will be posted on the KSBJ Giving Tree tool. Please check your SPAM email folders, if you do not receive your emails in a timely manner. After checking your SPAM folders, you have not received email notifications from KSBJ please call KSBJ Giving Tree at 281-319-6919

Why would my nomination be rejected?

  • If your nomination has been declined, you will receive an email from the KSBJ & NGEN Giving Tree team within five business days of the submission of your nomination.
  • Nominations are rejected if they do not meet the KSBJ Giving Tree Guidelines or .Terms of Use.
  • Below are common reasons a nomination might be rejected
    • Nominator and Family are related
    • Nominator and Family live in the same household
    • Nominator and Family nominate each other, resulting in 2 nominations
    • Family being nominated was nominated and/or selected to KSBJ Giving Tree 2014

How do I select a family to give to?

  1. Visit the Adopt a Family page in the Giving Tree tool
  2. View families by keywords and/or “Areas of Town.” Families matching your search criteria will appear 10 at a time on your screen.
  3. Click the family listing to view the details of the family’s need.
  4. If you would like to bless the family you are viewing, simply select one or multiple needs to fulfill by supplying your information.
  5. Once you have successfully selected a need, you will receive an email from KSBJ with instructions for the gift exchange, the Coordinator’s contact information and a reminder of the family and need(s) you selected.
    • Simultaneously, the Coordinator will also receive an email notifying them that you have selected a need of the Family, instructions for the gift exchange as well as your information. All communications between the Giver and the Coordinator from this point forward is dependent on the Coordinator who is responsible for the fulfillment of the gift exchange as noted in the KSBJ Giving Tree Guidelines.

What if I don’t have access to a computer?

  • Giving Tree is strictly an online tool, we are unable to process Family Selections not processed electronically.
  • You may want to consider going to a local library or ask a friend to help you make your selection online.

How do I know what the family needs?

  • All needs are listed inside the description page for each family.
  • Gifts must be purchased as new; no used or gently used will be accepted.

How does the family receive my gifts?

  • The Coordinator is solely responsible for coordinating the details for the gift transaction with the Family.
  • If Giver contacts KSBJ saying the Coordinator has not responded to correspondence within 3 business days, KSBJ will reach out directly to the Coordinator. If Coordinator does not respond to KSBJ within 3 business days after the inquiry, then the Family’s contact information will be shared directly with the Giver. The Giver will then be able to coordinate the gift exchange directly with the Family.

Will I be able to meet the family I select?

  • Face to face engagement is solely based on the family’s willingness to meet which will be determined through communication with the Coordinator.

What happens if a need isn’t met?

  • Once a need is posted, there is no guarantee that the need will be selected by donors.
  • We encourage you to continue to pray for God’s provision for the families in need and be on the lookout for other possible resources that may be available to offer them help.
  • You can share the needs with others on Facebook, Twitter, or Email via with the share buttons on each need description page
  • If Coordinator contacts KSBJ saying the Giver has not responded to correspondence within 3 business days, KSBJ will reach out directly to the Giver. If Giver does not respond to KSBJ within 3 business days after the inquiry, then the need of the family will be open again on Giving Tree web.

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